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Complaint Policy

English translation. Original document: https://interiorposter.com/pl/polityka-reklamacji.

1. Definitions

1.1. Complaint – a notification submitted by the Customer regarding a defect in the purchased Product, resulting from a lack of conformity with the contract or under statutory warranty.

1.2. Customer – a natural person who has entered into a sales agreement with our store and is considered a consumer under applicable law.

1.3. Product – a wall canvas or other item offered in our store.

1.4. Warranty – a voluntary commitment by the manufacturer or seller to ensure a certain quality of the product.

2. Basis for complaint

2.1. The Seller is liable for the non-conformity of goods with the contract under either the Warranty or Statutory Warranty (Implied Warranty), in accordance with the provisions of the Civil Code and Directive 2019/771/EU.

2.2. Details of the provided warranty are described on the Warranty and Complaints page: https://interiorposter.com/warranty-and-statutory-warranty-information.

2.3. A complaint can be submitted in the case of:

  • defective product workmanship;
  • legal defects of the product;
  • hidden defects;
  • non-conformity with the description or specification;
  • damage occurring during transportation.

3. Complaint submission deadline

3.1. A complaint must be submitted promptly after identifying the defect, but no later than 2 years from the date of receiving the product.

3.2. If a defect is found during transport, the Customer must submit a complaint within 3 business days from the date of delivery.

4. Complaint submission procedure

4.1. The procedure for submitting a complaint under the Warranty or Statutory Warranty is the same.

4.2. A complaint can be submitted:

4.3. The complaint submission should include:

  • order number;
  • contact details (name, email address, phone number);
  • a detailed description of the defect;
  • purchase date;
  • the preferred resolution method: replacement, price reduction, or withdrawal from the contract i.e., refund (repairs of printed canvases are generally not possible and are therefore not offered as an option).

4.4. If the Customer chooses withdrawal from the contract or a replacement and the return of the defective product is required, the product should be returned to the following address:

Baltic Computers Sp. z o.o.
Chmielna 2 st., office 31
00-020 Warsaw, Poland.

4.5. If it is necessary to send the defective product back to the store, the product must be returned in the original or other protective packaging, along with the complete set of accessories and documents.

4.6. The Customer may be asked to send photos of the defective product electronically (e.g., by email).

5. Complaint processing

5.1. We process complaints without undue delay, no later than within 14 days of receiving them.

5.2. The Customer will be informed of the complaint result by email or phone, depending on their preference.

5.3. If the complaint is accepted, depending on the nature of the defect and the Customer’s preference, we offer:

  • a free replacement of the product with a new one;
  • or a price reduction;
  • or withdrawal from the contract and a full refund of the purchase price.

5.4. If the complaint is rejected, the Customer will be informed of the reasons and the possibility to appeal the decision.

6. Costs related to complaints

6.1. The Customer bears the cost of returning the product unless the complaint is justified.

6.2. If the complaint is accepted, the store will refund the Customer the return shipping cost, up to the amount of the cheapest available shipping option offered by the store.

7. Exclusions of liability

7.1. The Seller is not liable for defects arising from:

  • improper use;
  • mechanical damage after delivery;
  • product modifications made by the Customer.

7.2. Complaints regarding personalized products or those custom-made to the Customer’s order may be assessed individually, in accordance with applicable law.

8. Contact

8.1. For questions regarding complaints, please contact us via the Contact page: https://interiorposter.com/contact.

9. Final provisions

9.1. This Complaints Policy was written in Polish and translated into other languages. In the event of any discrepancy between versions, the Polish version shall prevail.

9.2. The owner and operator of the online store is a business entity registered in the Republic of Poland. Therefore, Polish law applies to all matters related to the use of the store, including contract formation and execution. Any disputes will be resolved by the competent court in Poland.

9.3. Consumers are entitled to the consumer protection laws of the country in which they have their habitual residence. If that law offers more favorable terms than Polish law, the consumer retains that protection.

9.4. Link to the Polish version of the Complaints Policy: https://interiorposter.com/pl/polityka-reklamacji.

9.5. This Complaints Policy forms an integral part of the Terms and Conditions  (https://interiorposter.com/terms-conditions) and applies to all users of the store.

9.6. If any provision of this document is found to be invalid or ineffective, it does not affect the validity of the remaining provisions.

9.7. This document may be updated to reflect legal, technological, or organizational changes. Registered users will be notified by email of significant updates.

9.8. Date of last update of this document: 2025-05-17.