{"id":755,"date":"2025-05-17T02:17:56","date_gmt":"2025-05-17T00:17:56","guid":{"rendered":"https:\/\/interiorposter.com\/?page_id=755"},"modified":"2025-07-21T01:09:48","modified_gmt":"2025-07-20T23:09:48","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/interiorposter.com\/cs\/reklamacni-rad\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"<p style=\"font-size: 0.8em;\">\u010cesk\u00fd p\u0159eklad. Origin\u00e1ln\u00ed dokument: <a href=\"https:\/\/interiorposter.com\/pl\/polityka-reklamacji\">https:\/\/interiorposter.com\/pl\/polityka-reklamacji<\/a>.<\/p>\n<h2>1. Definice<\/h2>\n<p>1.1. <strong>Reklamace<\/strong> \u2013 ozn\u00e1men\u00ed <strong>z\u00e1kazn\u00edkem<\/strong> o vad\u011b zakoupen\u00e9ho <strong>produktu<\/strong>, vypl\u00fdvaj\u00edc\u00ed z nesouladu zbo\u017e\u00ed se smlouvou nebo ze z\u00e1konn\u00e9 odpov\u011bdnosti za vady.<\/p>\n<p>1.2. <strong>Z\u00e1kazn\u00edk<\/strong> \u2013 fyzick\u00e1 osoba, kter\u00e1 uzav\u0159ela kupn\u00ed smlouvu s na\u0161\u00edm obchodem a je pova\u017eov\u00e1na za <strong>spot\u0159ebitele<\/strong> podle pr\u00e1vn\u00edch p\u0159edpis\u016f.<\/p>\n<p>1.3. <strong>Produkt<\/strong> \u2013 obraz na ze\u010f nebo jin\u00fd v\u00fdrobek nab\u00edzen\u00fd v na\u0161em obchod\u011b.<\/p>\n<p>1.4. <strong>Z\u00e1ruka<\/strong> \u2013 dobrovoln\u00fd z\u00e1vazek v\u00fdrobce nebo prodejce zajistit ur\u010ditou kvalitu produktu.<\/p>\n<h2>2. D\u016fvod reklamace<\/h2>\n<p>2.1. <strong>Prod\u00e1vaj\u00edc\u00ed<\/strong> odpov\u00edd\u00e1 za <strong>nesoulad zbo\u017e\u00ed se smlouvou<\/strong> na z\u00e1klad\u011b <strong>z\u00e1ruky<\/strong> nebo <strong>z\u00e1konn\u00e9 odpov\u011bdnosti za vady<\/strong>, v souladu s ob\u010dansk\u00fdm z\u00e1kon\u00edkem a sm\u011brnic\u00ed <strong>2019\/771\/EU<\/strong>.<\/p>\n<p>2.2. Podrobnosti o poskytovan\u00e9 z\u00e1ruce jsou uvedeny na str\u00e1nce <strong>Z\u00e1ruka a reklamace<\/strong>: <a href=\"https:\/\/interiorposter.com\/cs\/informace-o-zaruce-a-zakonne-odpovednosti\">https:\/\/interiorposter.com\/cs\/informace-o-zaruce-a-zakonne-odpovednosti<\/a>.<\/p>\n<p class=\"mb10\">2.3. <strong>Reklamaci<\/strong> lze uplatnit v p\u0159\u00edpad\u011b:<\/p>\n<ul>\n<li>vadn\u00e9ho proveden\u00ed produktu;<\/li>\n<li>pr\u00e1vn\u00edch vad produktu;<\/li>\n<li>skryt\u00fdch vad produktu;<\/li>\n<li>nesouladu s popisem nebo specifikac\u00ed;<\/li>\n<li>po\u0161kozen\u00ed b\u011bhem p\u0159epravy.<\/li>\n<\/ul>\n<h2>3. Lh\u016fta pro uplatn\u011bn\u00ed reklamace<\/h2>\n<p>3.1. <strong>Reklamace<\/strong> mus\u00ed b\u00fdt pod\u00e1na <strong>bez zbyte\u010dn\u00e9ho odkladu po zji\u0161t\u011bn\u00ed vady<\/strong>, nejpozd\u011bji v\u0161ak do <strong>2 let od p\u0159evzet\u00ed produktu<\/strong>.<\/p>\n<p>3.2. Pokud byla <strong>vada zji\u0161t\u011bna b\u011bhem p\u0159epravy<\/strong>, je <strong>z\u00e1kazn\u00edk<\/strong> povinen podat reklamaci do <strong>3 pracovn\u00edch dn\u016f<\/strong> od p\u0159evzet\u00ed z\u00e1silky.<\/p>\n<h2>4. Postup pod\u00e1n\u00ed reklamace<\/h2>\n<p>4.1. Postup p\u0159i uplatn\u011bn\u00ed reklamace ze <strong>Z\u00e1ruky<\/strong> nebo <strong>Odpov\u011bdnosti za vady<\/strong> je stejn\u00fd.<\/p>\n<p class=\"mb10\">4.2. Reklamaci lze podat:<\/p>\n<ul>\n<li>prost\u0159ednictv\u00edm <strong>reklama\u010dn\u00edho formul\u00e1\u0159e<\/strong>: <a href=\"https:\/\/interiorposter.com\/cs\/reklamacni-formular\">https:\/\/interiorposter.com\/cs\/reklamacni-formular<\/a>,<\/li>\n<li>nebo <strong>e-mailem<\/strong> na adresu: contact@interiorposter.com.<\/li>\n<\/ul>\n<p class=\"mb10\">4.3. Ve formul\u00e1\u0159i uve\u010fte:<\/p>\n<ul>\n<li>\u010d\u00edslo objedn\u00e1vky;<\/li>\n<li>kontaktn\u00ed \u00fadaje (jm\u00e9no, p\u0159\u00edjmen\u00ed, e-mail, telefon);<\/li>\n<li>p\u0159esn\u00fd popis vady;<\/li>\n<li>datum n\u00e1kupu;<\/li>\n<li>preferovan\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace: v\u00fdm\u011bna, sn\u00ed\u017een\u00ed ceny, odstoupen\u00ed od smlouvy tj. vr\u00e1cen\u00ed pen\u011bz (oprava obraz\u016f obvykle nen\u00ed mo\u017en\u00e1, a proto ji nenab\u00edz\u00edme).<\/li>\n<\/ul>\n<p>4.4. Pokud si <strong>z\u00e1kazn\u00edk<\/strong> p\u0159eje <strong>odstoupit od smlouvy<\/strong> nebo <strong>v\u00fdm\u011bnu<\/strong> a je nutn\u00e9 zaslat <strong>vadn\u00fd produkt<\/strong> zp\u011bt do internetov\u00e9ho obchodu, za\u0161lete jej na adresu:<\/p>\n<p><strong>Baltic Computers Sp. z o.o.<\/strong><br \/>\n<strong>Chmielna 2 st., office 31<\/strong><br \/>\n<strong>00-020 Warsaw, Poland<\/strong>.<\/p>\n<p>4.5. V p\u0159\u00edpad\u011b nutnosti odesl\u00e1n\u00ed vadn\u00e9ho produktu zp\u011bt do obchodu mus\u00ed b\u00fdt produkt vr\u00e1cen v origin\u00e1ln\u00edm nebo jin\u00e9m ochrann\u00e9m obalu, spolu s kompletn\u00edm p\u0159\u00edslu\u0161enstv\u00edm a dokumenty.<\/p>\n<p>4.6. <strong>Z\u00e1kazn\u00edk<\/strong> m\u016f\u017ee b\u00fdt po\u017e\u00e1d\u00e1n o zasl\u00e1n\u00ed <strong>fotografi\u00ed vadn\u00e9ho produktu<\/strong> elektronicky (nap\u0159. e-mailem).<\/p>\n<h2>5. Vy\u0159\u00edzen\u00ed reklamace<\/h2>\n<p>5.1. <strong>Reklamace<\/strong> je vy\u0159\u00edzena <strong>bez zbyte\u010dn\u00e9ho odkladu<\/strong>, nejpozd\u011bji do <strong>14 dn\u016f<\/strong> od jej\u00edho obdr\u017een\u00ed.<\/p>\n<p>5.2. O v\u00fdsledku reklamace budeme <strong>z\u00e1kazn\u00edka<\/strong> informovat <strong>e-mailem nebo telefonicky<\/strong>, dle jeho preference.<\/p>\n<p class=\"mb10\">5.3. V p\u0159\u00edpad\u011b <strong>uznan\u00e9 reklamace<\/strong>, v z\u00e1vislosti na povaze vady a preferenci z\u00e1kazn\u00edka, nab\u00edz\u00edme:<\/p>\n<ul>\n<li>bezplatnou v\u00fdm\u011bnu produktu za nov\u00fd;<\/li>\n<li>nebo sn\u00ed\u017een\u00ed ceny produktu;<\/li>\n<li>nebo odstoupen\u00ed od smlouvy a vr\u00e1cen\u00ed pln\u00e9 zaplacen\u00e9 \u010d\u00e1stky.<\/li>\n<\/ul>\n<p>5.4. V p\u0159\u00edpad\u011b <strong>zam\u00edtnut\u00ed reklamace<\/strong> bude <strong>z\u00e1kazn\u00edk<\/strong> informov\u00e1n o d\u016fvodech a o mo\u017enosti se <strong>odvolat<\/strong>.<\/p>\n<h2>6. N\u00e1klady spojen\u00e9 s reklamac\u00ed<\/h2>\n<p>6.1. N\u00e1klady na zasl\u00e1n\u00ed reklamovan\u00e9ho produktu hrad\u00ed <strong>z\u00e1kazn\u00edk<\/strong>, pokud <strong>reklamace nen\u00ed uzn\u00e1na jako opr\u00e1vn\u011bn\u00e1<\/strong>.<\/p>\n<p>6.2. V p\u0159\u00edpad\u011b <strong>uznan\u00e9 reklamace<\/strong> vr\u00e1t\u00ed obchod <strong>z\u00e1kazn\u00edkovi<\/strong> n\u00e1klady na dopravu, a to ve v\u00fd\u0161i odpov\u00eddaj\u00edc\u00ed <strong>nejlevn\u011bj\u0161\u00edmu dostupn\u00e9mu zp\u016fsobu dopravy<\/strong> nab\u00edzen\u00e9mu obchodem.<\/p>\n<h2>7. Vylou\u010den\u00ed odpov\u011bdnosti<\/h2>\n<p class=\"mb10\">7.1. <strong>Prod\u00e1vaj\u00edc\u00ed<\/strong> nenese odpov\u011bdnost za vady produktu vznikl\u00e9 v d\u016fsledku:<\/p>\n<ul>\n<li>nespr\u00e1vn\u00e9ho pou\u017e\u00edv\u00e1n\u00ed;<\/li>\n<li>mechanick\u00e9ho po\u0161kozen\u00ed po doru\u010den\u00ed;<\/li>\n<li>\u00faprav proveden\u00fdch z\u00e1kazn\u00edkem.<\/li>\n<\/ul>\n<p>7.2. Reklamace <strong>na personalizovan\u00e9 produkty<\/strong> nebo produkty <strong>na zak\u00e1zku<\/strong> mohou b\u00fdt \u0159e\u0161eny individu\u00e1ln\u011b, v souladu s platn\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy.<\/p>\n<h2>8. Kontakt<\/h2>\n<p>8.1. V p\u0159\u00edpad\u011b dotaz\u016f ohledn\u011b reklamac\u00ed n\u00e1s pros\u00edm kontaktujte prost\u0159ednictv\u00edm str\u00e1nky <strong>Kontakt<\/strong>: <a href=\"https:\/\/interiorposter.com\/cs\/kontakt\">https:\/\/interiorposter.com\/cs\/kontakt<\/a>.<\/p>\n<h2>9. Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/h2>\n<p>9.1. Tento reklama\u010dn\u00ed \u0159\u00e1d byl vyhotoven v \u010desk\u00e9m jazyce a p\u0159elo\u017een do jin\u00fdch jazyk\u016f. V p\u0159\u00edpad\u011b nesouladu mezi jazykov\u00fdmi verzemi je rozhoduj\u00edc\u00ed verze v pol\u0161tin\u011b.<\/p>\n<p>9.2. Vlastn\u00edkem a provozovatelem internetov\u00e9ho obchodu je subjekt registrovan\u00fd v Polsk\u00e9 republice. Na ve\u0161ker\u00e9 z\u00e1le\u017eitosti souvisej\u00edc\u00ed s pou\u017e\u00edv\u00e1n\u00edm obchodu se vztahuje polsk\u00e9 pr\u00e1vo. P\u0159\u00edpadn\u00e9 spory budou \u0159e\u0161eny p\u0159\u00edslu\u0161n\u00fdm soudem v Polsku.<\/p>\n<p>9.3. Pro spot\u0159ebitele plat\u00ed p\u0159\u00edslu\u0161n\u00e9 pr\u00e1vn\u00ed p\u0159edpisy zem\u011b, ve kter\u00e9 maj\u00ed obvykl\u00e9 bydli\u0161t\u011b. Pokud jsou tyto p\u0159edpisy v\u00fdhodn\u011bj\u0161\u00ed ne\u017e polsk\u00e9 pr\u00e1vo, spot\u0159ebitel m\u00e1 pr\u00e1vo na tuto ochranu.<\/p>\n<p>9.4. Odkaz na polskou verzi reklama\u010dn\u00ed politiky: <a href=\"https:\/\/interiorposter.com\/pl\/polityka-reklamacji\">https:\/\/interiorposter.com\/pl\/polityka-reklamacji<\/a>.<\/p>\n<p>9.5. Tento dokument tvo\u0159\u00ed ned\u00edlnou sou\u010d\u00e1st obchodn\u00edch podm\u00ednek (<a href=\"https:\/\/interiorposter.com\/cs\/obchodni-podminky\">https:\/\/interiorposter.com\/cs\/obchodni-podminky<\/a>) a je z\u00e1vazn\u00fd pro v\u0161echny u\u017eivatele.<\/p>\n<p>9.6. Pokud bude n\u011bkter\u00e9 ustanoven\u00ed tohoto dokumentu prohl\u00e1\u0161eno za neplatn\u00e9 nebo ne\u00fa\u010dinn\u00e9, nem\u00e1 to vliv na platnost ostatn\u00edch ustanoven\u00ed.<\/p>\n<p>9.7. Tento dokument m\u016f\u017ee b\u00fdt aktualizov\u00e1n, zejm\u00e9na z d\u016fvodu zm\u011bn pr\u00e1vn\u00edch p\u0159edpis\u016f nebo technick\u00fdch a organiza\u010dn\u00edch zm\u011bn. O v\u00fdznamn\u00fdch zm\u011bn\u00e1ch budeme registrovan\u00e9 u\u017eivatele informovat e-mailem.<\/p>\n<p>9.8. Datum posledn\u00ed aktualizace tohoto dokumentu: 2025-05-17.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u010cesk\u00fd p\u0159eklad. Origin\u00e1ln\u00ed dokument: https:\/\/interiorposter.com\/pl\/polityka-reklamacji. 1. Definice 1.1. Reklamace \u2013 ozn\u00e1men\u00ed z\u00e1kazn\u00edkem o vad\u011b zakoupen\u00e9ho produktu, vypl\u00fdvaj\u00edc\u00ed z nesouladu zbo\u017e\u00ed se smlouvou nebo ze z\u00e1konn\u00e9 odpov\u011bdnosti za vady. 1.2. Z\u00e1kazn\u00edk [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-755","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/interiorposter.com\/cs\/wp-json\/wp\/v2\/pages\/755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/interiorposter.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/interiorposter.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/interiorposter.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/interiorposter.com\/cs\/wp-json\/wp\/v2\/comments?post=755"}],"version-history":[{"count":0,"href":"https:\/\/interiorposter.com\/cs\/wp-json\/wp\/v2\/pages\/755\/revisions"}],"wp:attachment":[{"href":"https:\/\/interiorposter.com\/cs\/wp-json\/wp\/v2\/media?parent=755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}